Privacy Policy
This Privacy Policy was last modified on December 11, 2025.
Introduction & Our Commitment to Privacy
1.1 Who We Are
We are an iOS app designed to help people improve emotional intelligence, communication skills, and self-awareness through guided learning and community reflection.
Our product is a space to learn — not to perform.
Users can read, reflect, and share at their own pace, in a supportive environment focused on growth rather than judgment.
1.2 Why Privacy Matters to Us
We understand that emotional expression, social uncertainty, and personal reflection can be deeply sensitive.
Because of this, we treat privacy as a core part of our product design — not an afterthought.
Our goal is to create an environment where users feel safe to explore, learn, and grow without feeling monitored, exploited, or exposed.
1.3 Our Privacy Principles
We design and operate our app according to the following principles:
Respect first Your data belongs to you. We do not treat personal information as a commodity.
Minimal collection We only collect information that is necessary to provide and improve the service.
Purpose limitation We use your data only for clearly defined purposes related to learning, safety, and product functionality.
User control You decide when to share, what to share, and whether to participate in the community.
Transparency We explain what we collect, why we collect it, and how it is used — in clear language.
1.4 What This Privacy Policy Covers
This Privacy Policy explains:
What information we collect
How we use and protect that information
How user-generated content is handled
Your rights and choices regarding your data
How to contact us about privacy-related concerns
This policy applies to all users of our iOS application and related services.
1.5 What This Privacy Policy Does Not Cover
To be clear, our app is not:
A medical or mental health service
A diagnostic or therapeutic tool
A replacement for professional psychological or medical advice
Any content, reflections, or exercises within the app are intended solely for learning and self-development purposes.
1.6 Legal Basis for Processing (GDPR-Friendly)
Depending on your location, we process personal data based on one or more of the following legal grounds:
Your consent
The performance of a contract (providing the app’s core functionality)
Our legitimate interests in operating and improving the service
Compliance with legal obligations
More details on specific data uses are provided in later sections of this policy.
Information We Collect
We collect only the information necessary to provide, maintain, and improve our services.
The type of information we collect depends on how you choose to use the app.
2.1 Information You Provide Voluntarily
When you create an account or interact with the app, you may choose to provide certain information, including:
Account information Such as your phone number, username, or other identifiers required for account creation.
Profile information (optional) Any information you choose to add to your profile, such as a display name or preferences.
User-generated content This includes posts, comments, reflections, written exercises, or responses you choose to share within the app.
Support communications Information you provide when contacting us for help, feedback, or support.
You are not required to share personal reflections or participate in community features in order to use core learning content.
2.2 Information Collected Automatically
When you use the app, we automatically collect limited technical information to ensure functionality and security, including:
Device and system information Such as device type, iOS version, app version, and language settings.
Usage data Information about how you interact with the app, such as feature usage, session duration, and learning progress.
Log and diagnostic data Crash reports, error logs, and performance data used to identify and fix issues.
This information is collected in an aggregated or pseudonymized form where possible.
2.3 Information Related to Emotional or Social Learning
As part of the learning experience, you may choose to engage with content related to emotions, communication challenges, or social situations.
This information is provided by you intentionally
It is used solely to support learning, reflection, and community interaction
It is not used to diagnose mental health conditions
It is not shared with advertisers or data brokers
You may read content without sharing personal experiences at any time.
2.4 Information We Do Not Collect
To maintain trust and minimize privacy risks, we explicitly do not collect:
Your contacts or address book
SMS or phone call data
Photos, videos, or audio from your device without your explicit action
Microphone or camera data outside of clearly indicated features
Background tracking data when the app is not in use
Sensitive personal data unless you voluntarily choose to share it in user content
2.5 Cookies and Tracking Technologies
Our iOS app does not use third-party tracking technologies for cross-app or cross-site advertising.
If we use analytics tools, they are configured to:
Collect minimal usage data
Avoid personalized advertising identifiers where possible
Comply with Apple’s App Tracking Transparency (ATT) requirements
You can manage certain tracking preferences through your device settings.
2.6 Children’s Data
Our app is not directed to children under the age specified in our Children’s Privacy section.
We do not knowingly collect personal data from children.
If we become aware that such data has been collected, we will take steps to delete it promptly.
How We Use Your Information
We use personal information only to operate a read-only community where users can share experiences and learn from others.
We do not analyze, profile, or personalize content based on emotional or behavioral data.
3.1 To Operate the Community
We use your information to:
Create and maintain your account
Allow you to view community posts
Enable basic interactions such as liking or reporting content
Display content in a general, non-personalized order
All users see the same community content.
3.2 To Maintain Community Safety
We use limited information to:
Review reported content
Enforce community guidelines
Prevent misuse of the reporting system
Protect the safety and integrity of the community
Moderation is triggered by user reports or clear policy violations, not by continuous monitoring of personal expression.
3.3 To Provide Support and Communication
We may use your contact information to:
Respond to support requests
Notify you of account or security-related issues
Inform you of important updates to the app or this Privacy Policy
We do not send promotional or behavioral messaging based on your activity.
3.4 To Maintain and Improve App Stability
We use technical and diagnostic information to:
Fix bugs and crashes
Monitor app performance
Ensure reliability across iOS devices
This information does not include the content of posts you view or like.
3.5 Legal and Compliance Purposes
We may process information where required to:
Comply with applicable laws
Respond to lawful requests
Protect the rights and safety of users and the platform
3.6 What We Do Not Do With Your Information
To avoid misunderstanding, we explicitly state that we do not:
Personalize content feeds
Analyze emotional content at an individual level
Track users across apps or websites
Sell or share personal data for advertising
Use automated decision-making systems
Your activity within the app remains limited, visible, and under your control.
Community & User Content
This section explains how user-generated content is handled within our community, and how we protect users who choose to share.
4.1 Sharing Is Always a Choice
Participation in the community is optional.
You can browse and read posts without creating or sharing content
You decide whether to share a post
You are not required to engage in order to use the app
Sharing is intended to support learning and reflection, not performance or visibility.
4.2 What User Content Includes
User-generated content may include:
Written posts shared by users
Titles or descriptions provided by users
Limited interaction signals such as likes or reports
We do not support private messaging, comments, or direct user-to-user communication.
4.3 Visibility of Posts
When you choose to share a post:
Posts are visible to other users of the app
Posts are displayed without personalization
Content is shown in a general, shared feed
All users see the same content, regardless of their activity or behavior.
4.4 Likes and Reports
Likes are used only as a simple signal of appreciation They are not used to build profiles or rank users.
Reports allow users to flag content that may violate community guidelines Reports are reviewed for safety and moderation purposes only.
We do not use likes or reports to infer emotional states or personal characteristics.
4.5 Moderation and Community Safety
To maintain a respectful learning environment:
Content may be reviewed if it is reported or appears to violate guidelines
Moderation decisions are made to protect users and the community
We do not continuously monitor or analyze personal expression
Moderation is focused on safety, not judgment.
4.6 Responsibility for Shared Content
Users are responsible for the content they choose to share.
We encourage users to:
Avoid sharing highly sensitive personal information
Respect the privacy of others
Share only what they feel comfortable making visible to the community
4.7 Content Removal
We may remove or restrict access to content that:
Violates community guidelines
Poses a risk to users or the platform
Is required to be removed by law
Where appropriate, we may notify users of content removal actions.
4.8 Content Ownership
You retain ownership of the content you create.
By posting content, you grant us a limited license to display and distribute that content within the app for the purpose of operating the community.
We do not claim ownership over your posts.
Data Sharing & Third Parties
We respect user privacy and limit data sharing to what is necessary to operate the app securely and reliably.
We do not sell personal data.
5.1 When We Share Information
We may share limited information only in the following circumstances:
5.1.1 Service Providers
We work with a small number of trusted service providers to support app operations, such as:
Cloud hosting and data storage
App performance monitoring and crash reporting
Customer support tools
These providers process information on our behalf and are contractually required to protect it and use it only for the purposes we specify.
5.1.2 Legal and Safety Requirements
We may disclose information if required to do so in order to:
Comply with applicable laws or legal processes
Respond to lawful requests from public authorities
Protect the rights, safety, or security of users or the platform
Prevent fraud, abuse, or harmful activity
Such disclosures are limited to what is legally required.
5.2 What We Do Not Share
To be clear, we do not:
Sell personal data to third parties
Share user data with advertisers or data brokers
Use user content for marketing or promotional purposes
Share emotional or reflective content outside the app
Allow third parties to use data for their own purposes
User-generated posts remain within the community and are not distributed externally.
5.3 International Data Transfers
Depending on your location, your information may be processed or stored in countries other than your own.
When we transfer data internationally, we take steps to ensure appropriate safeguards are in place, in accordance with applicable data protection laws.
Data Storage & Security
We take reasonable measures to protect personal information and user content from unauthorized access, loss, or misuse.
6.1 Where Data Is Stored
User information is stored on secure servers operated by trusted service providers.
Depending on your location, data may be stored or processed in the United States or other regions where our service providers operate.
We take steps to ensure appropriate safeguards are in place for cross-border data transfers, in accordance with applicable laws.
6.2 How We Protect Data
We use industry-standard security practices designed to protect information, including:
Encrypted data transmission
Access controls limiting who can access user data
Monitoring systems to detect unauthorized access or misuse
Secure development and operational practices
Security measures are regularly reviewed and updated as appropriate.
6.3 Access to User Content
Access to user-generated content is limited to:
Authorized personnel responsible for operating and moderating the community
Situations where access is necessary for safety, support, or legal compliance
We do not access user content for advertising or profiling purposes.
6.4 Limitations of Security
While we work to protect your information, no system can be guaranteed to be 100% secure.
We encourage users to take reasonable steps to protect their own account information, including keeping login credentials confidential.
6.5 Data Breaches
In the event of a data breach that affects personal information, we will take reasonable steps to:
Investigate and contain the issue
Notify affected users where required by law
Comply with applicable breach notification obligations
Data Retention
We retain personal information only for as long as necessary to operate the app and fulfill the purposes described in this Privacy Policy.
7.1 Retention Periods
The length of time we retain information depends on the type of data and how it is used.
Account information is retained for as long as your account remains active.
User-generated content is retained while it remains available in the community, unless removed by you or us.
Technical and diagnostic data is retained for a limited period for security and performance purposes.
We regularly review retained data and delete or anonymize information that is no longer needed.
7.2 Account Deletion
If you choose to delete your account:
Your account information will be deleted or anonymized within a reasonable period
Content you have shared may be removed or de-identified, where technically feasible
Certain information may be retained if required by law or for legitimate security purposes
Details about how to request account deletion are provided in the app or by contacting us.
7.3 Legal and Operational Requirements
In some cases, we may retain information longer than described above when necessary to:
Comply with legal obligations
Resolve disputes
Enforce our terms or protect user safety
Such retention is limited to what is required for these purposes.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information.
We respect these rights and provide ways for you to exercise them.
8.1 Access and Correction
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
You can review and update certain information directly within the app.
8.2 Deletion of Your Information
You may request deletion of your personal information at any time.
Upon a valid request:
We will delete or anonymize your account information within a reasonable period
We will remove or de-identify user-generated content where technically feasible
We may retain limited information if required by law or for legitimate safety purposes
8.3 Data Portability
Where required by law, you may request a copy of your personal information in a structured, commonly used format.
This right applies to information you have provided directly to us.
8.4 Objection and Restriction
Depending on applicable law, you may have the right to:
Object to certain processing of your information
Request that we restrict how your information is used
We will honor such requests unless we have a legitimate and lawful reason not to do so.
8.5 Withdrawal of Consent
Where we rely on your consent to process information, you may withdraw that consent at any time.
Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
8.6 Rights of California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
Know what personal information is collected and how it is used
Request deletion of personal information
Not be discriminated against for exercising privacy rights
We do not sell personal information as defined by the CCPA.
8.7 How to Exercise Your Rights
To exercise your rights, you may:
Use available settings within the app, or
Contact us using the information provided in the Contact Us section
We may need to verify your identity before fulfilling certain requests, to protect your privacy and security.
Children’s Privacy
Our app is intended for adults only.
We do not permit individuals under the age of 18 to use the app.
9.1 Age Restriction
By creating an account and using the app, you confirm that you are at least 18 years old.
The app is not designed for children or minors, and we do not knowingly collect personal information from anyone under 18.
9.2 No Collection of Children’s Data
We do not knowingly collect, use, or store personal information from users under the age of 18.
If we become aware that a user under 18 has provided personal information or is using the app:
We will take steps to terminate the account
We will delete the associated personal information as soon as reasonably possible
9.3 Parental Requests
If you are a parent or legal guardian and believe that a minor under 18 has used the app or provided personal information, please contact us using the information in the Contact Us section.
We will take appropriate action promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or app functionality.
When we make changes:
We will update the “Last Updated” date at the top of the policy
Material changes will be communicated through the app or other appropriate means
Your continued use of the app after the updated policy becomes effective indicates your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your information, you can contact us at:
Email: hihi-server@aurcod.com
We will respond to privacy-related inquiries within a reasonable timeframe.