Refund Policy


Last Updated: June 2026

Thank you for using HIHI.

This Refund Policy explains how refunds are handled for purchases made through HIHI. We encourage all users to review this policy before making any purchase within the Service.

HIHI is operated by AURORACODE PTE. LTD. ("HIHI", "we", "us", or "our").


  1. General Policy

HIHI may offer digital products, premium features, subscriptions, virtual credits, and other paid services through the platform.

Because digital products are generally delivered immediately upon purchase, refunds may not be available in all circumstances. Refund eligibility depends on the payment method used and the nature of the purchase.

We evaluate refund requests fairly and in accordance with applicable laws and platform requirements.


  1. Purchases Made Through Apple

If your purchase was made through Apple's In-App Purchase system, Apple acts as the payment processor and merchant of record.

As a result:

  • We cannot directly issue refunds for purchases processed by Apple.

  • Refund requests must be submitted directly to Apple.

  • Apple determines whether a refund is approved according to its own policies and procedures.

To request a refund from Apple, please visit:

https://reportaproblem.apple.com

For questions regarding Apple billing, subscription management, or payment disputes, please contact Apple Support directly.


  1. Purchases Made Through Third-Party Payment Providers

Certain purchases may be processed through authorized third-party payment providers.

For purchases made through these payment methods, users may submit refund requests directly to our support team.

A refund request may be considered when:

  • A transaction was completed but the purchased content was not delivered.

  • Duplicate charges occurred for the same purchase.

  • A technical issue prevented access to purchased features.

  • The user was charged incorrectly due to a system error.

  • Other exceptional circumstances exist that justify a refund.

Each request is reviewed individually, and approval is not guaranteed.


  1. Non-Refundable Purchases

Unless required by applicable law, the following are generally non-refundable:

  • Digital content that has already been delivered.

  • Virtual credits, coins, or similar digital items that have been used, spent, transferred, or redeemed.

  • Subscription periods that have already been consumed.

  • Purchases made accidentally after successful confirmation.

  • Purchases where the user simply changes their mind after receiving the purchased content.

  • Promotional, discounted, or bonus items provided as part of a purchase.


  1. Subscription Services

Subscriptions automatically renew unless cancelled before the renewal date.

Users are responsible for managing and cancelling subscriptions through the platform used for purchase.

Cancelling a subscription:

  • Stops future renewal charges.

  • Does not automatically generate a refund.

  • Does not affect access already granted for the current billing period unless otherwise required by law.


  1. Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us immediately.

We may request additional information to investigate the matter.

Fraudulent activity, account abuse, chargeback abuse, or violations of our Terms of Service may result in suspension or termination of account access.


  1. Refund Review Process

To request a refund for eligible third-party purchases, please contact:

Email: hihi-support@auroracode.com

Please include:

  • Your HIHI User ID

  • Transaction ID or payment receipt

  • Date of purchase

  • Payment method used

  • Description of the issue

We generally review refund requests within 3–7 business days, although complex cases may require additional time.

If a refund is approved, the funds will typically be returned through the original payment method used for the transaction.

Processing times may vary depending on the payment provider or financial institution.


  1. Chargebacks

Before initiating a chargeback through your bank or payment provider, we encourage you to contact our support team.

Submitting a chargeback may result in temporary restrictions on your account while the transaction is reviewed.

We reserve the right to dispute chargebacks that we reasonably believe to be fraudulent or invalid.


  1. Regional Rights

Some jurisdictions provide consumers with additional rights regarding refunds and digital purchases.

Nothing in this Refund Policy is intended to limit or exclude any consumer rights that cannot be waived under applicable law.

Where local law provides greater protection, those rights will prevail.


  1. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will become effective upon posting the updated version within HIHI or on our website.

Your continued use of the Service after changes become effective constitutes acceptance of the revised Refund Policy.


  1. Contact Us

If you have questions regarding this Refund Policy or would like assistance with a payment-related issue, please contact us:

AURORACODE PTE. LTD.

Email: hihi_pay@aurcod.com

We will make reasonable efforts to respond promptly and assist you with your request.

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